At Ryan, we pride ourselves on the relationships we build. If you'd like to provide feedback on the service you've received, please contact us by email at feedback@ryanbuilds.com or write to:

Customer Feedback
Ryan Inc
741 Lehigh Ave
Union, NJ 07751

November 6, 2008

I had Bruce and Sergio here yesterday at my home in River Edge. They replaced the service drop line pipe along with a new electrical box. They worked extremely well together. Although the work seemed intricate and intense, they got done by the end of the day in record time before it started raining. They seem to multi-task well and deliver quality work.

Reguards,
Donald C., River Edge, NJ

August 8, 2008

Hi--

I just wanted to let you know of my experience with one of your employees today and with the service provided. Let me begin by telling you that I have used Ryan twice before--once in 1999 and again in 2004. My air conditioner was not working properly. I called and Tony P. came to look at the problem.

His professionalism and knowledge far exceeded any expectations I had. He was extremely thorough, friendly, professional, knowledgeable and courteous. He was able to fix my machine. I asked for prices for when we replace our system and he was more than willing to get that information for me and to explain everything.

How nice it is to deal with people in the service business with such great customer service! I am so happy that I called Ryan and will continue to use your services in the future, as well as recommend them to my friends. My husband remembered that I was also impressed with the service and professionalism the last time.

Thank you so much for one of the most pleasant servicing experiences I have had in a very, very, long time! It is great to see that there is a company that actually believes in providing the best possible service to it's customers!

Sincerely,
Joanne R., Oldbridge, NJ

March 22, 2008

The new heating and a/c system work great. The problem with the poorly designed ductwork by the original builder has been fixed and more air is now flowing throughout the whole house. I would definately recommend your company to anyone. If you need a reference please do not hesitate to give mine.

James C., Bridgewater, NJ

April 7, 2007

THE SYSTEM IS WONDERFUL... LIFE CHANGING. Truthfully, one of the reasons we were going to move is because we were always really hot or really cold. This new system took care of that.

Thanks again, Bonnie D., Chatham, NJ

February 1, 2007

Thank you. We can always count on you guys. From oil to gas, you’re there when we need you.

Donna V., Roselle Park, NJ

January 26, 2007

Dear Sir or Madam,

On January 26, 2007 two technicians from Ryan came to our home to fix our heating problem. One was Norbert K. and the other was Janusz. (I did not find out his last name.)

I am writing this letter to commend them on the excellent job they did. On one of the coldest days of the winter so far, we were so grateful to have two knowledgeable techs come to our house and quickly solve our problem. In addition, they were friendly and explained to us clearly the ComfortPlus Agreement we were signing us for.

We are extremely thankful for their expertise and speedy and careful service. It is great to know they we can count on Ryan to send out dependable technicians when it it urgently needed.

Thank you again to Norbert and Janusz.

Sincerely, Patrick and Kaaren L., South Amboy

January 7, 2007

Dear Mr. Ryan,

We are contacting you to let you know how extremely happy we are with the job we had done in December. We upgraded the heating and cooling systems, with converting from oil to gas, and also the hot water heater. We redirected the systems to an outside vent and ran duct work from the basement to the attic where new rooms will be made. There was also a fan replaced in the attic ceiling for ventilation. The group of workers you have working for you were "outstanding". Kevin was the first worker we met and listened to all of our plans and explained the entire job in detail. He stayed in touch and even stopped by on the job to see the production go on. He always welcomed our comments and any concerns and was always available to us. We had many estimates for this job and Kevin's professionalism and knowledge gave us the assurance this was the company for us. Robert, Abe the electrician, and the other gentlemen on the job were prompt every morning. They worked consistently, professionally, and they were very kind and considerate. We picked a very cold week to have the job converted and they made sure they did not let us go a night without heat. All of the workers were in sync with the details of the job and they all knew from start to finish what had to be done. The two brothers Danny and Joe who removed the oil tank from our basement were also extremely professional and nice. They handled all of the necessary paper work for the township and gave us instructions on the inspection. Overall, for having such a large job take place the workers were done in a matter of a few days and we had no worries about the job for we knew we were in "great" hands! We thank you and everyone at Ryan's and you should be proud of the team of workers you have there! We will pass your name on to any of our family and friends should they need services done. We will look forward to working with you again in the future!

Sincerely, Gary and Cheryl C, Edison, NJ

December 13, 2006

To whom it may concern

On the morning of December 8th, I discovered the heat to my house was not working. I called Ryan Heating after I was given your number from Elizabethtown Gas. Your rep, Paula., took all my information within a few minutes. She gave me a time in the afternoon that I should expect a visit. What I was surprised at is that she called my cell phone on the way to work just minutes later. She told me a technician was available that morning. I said that was perfect and would meet the tech at my house.

Just before I arrived at my, the technician, Norbert, called to inform me that he was about 10 minutes away. Once he arrived, he quickly diagnosed the problem and informed me he’d be back within an hour with the needed part (igniter). He returned in about 30 minutes. A short time later, my furnace was running again.

I want to compliment both Paula and Norbert for their fine work ethic and concern, especially on a very cold day. If they represent the rest of your employees, than I can see why Ryan Inc has been successfully helping the public for almost 70 years.

Thank you, Mark K., Linden, NJ

October 11, 2006

Dear Mr. Ryan

I wanted to make you aware of the fact that your company did a fantastic job of installing a new boiler in our home. Danny, Robert and Abe worked very hard to make sure the job was done well. My particular boiler replacement job was complicated and tricky, especially with adding two extra zones. The finished product was truly a work of art. I could not be more pleased and satisfied!

Thanks Again,

Sincerely, Brian G., Scotch Plains